Frequently Asked Questions
Everything you need to know about our premium essentials.
How long does shipping take?
Standard orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping may take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. Because Raw focuses on a tailored fit, we recommend measuring a similar garment you already own for the best comparison.
What sustainable practices does Raw follow?
We prioritize organic cotton, recycled polyester, and low-impact dyes. Our manufacturing partners are certified for ethical labor practices and we use 100% compostable packaging for all shipments.
Can I change or cancel my order?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.